Water.org is a U.S.-based non-profit organisation working to increase access to water and sanitation by working with a variety of partners to deliver innovative programmes and products. Water.org’s WaterCredit initiative leverages the existing relationships, infrastructure and expertise of financial institutions to increase access to capital for water and sanitation services, and to educate and empower low-income households to invest in water and sanitation facilities. Water.org launched WaterCredit in 2003 to provide financial institutions with targeted subsidies and technical assistance so as to build their capacity to offer water and sanitation financial products to those living at the base of the economic pyramid.

Water.org contracted IPC to develop a training package for financial institutions as part of the technical assistance provided by the

WaterCredit programme. To do this, IPC experts reviewed all existing WaterCredit training modules, conducted a training needs analysis, developed a new training programme, and authored a series of training modules.

Trainings authored by IPC experts focused on developing and scaling a water and sanitation loan product and were prepared for both financial institution leadership and operational level staff. In addition to the training plan and modules, IPC drafted for Water.org a trainer facilitation guide, training feedback instruments, and guidelines for staff managing or conducting the implementation of trainings. Finally, IPC conducted a training of trainers workshop for Water.org staff, introducing the materials developed, and undertook enhancing the participants’ facilitation skills.